BT Cloud Phone


Set Up BT Cloud Phone User Greeting for Users

« Go Back

Article

 
SummaryThis article provides instructions on how Administrators can set up the User greeting for Users on the BT Cloud Phone Portal.
Details

1. Log in to your BT Cloud Phone Portal. See Logging in - Using Email or Phone Number for more information.

2. Go to Admin portal > Users > Users List > Users with extensions.

3. Click the User.

4. Click Screening, greeting & hold music.

5. Below User Greeting, select Enable, then click Edit.

6. Click the drop-down box below Set greeting, then select Custom.

7. Select PhoneComputer microphone, or Importing.

• File size should be limited to 20 MB
• Format should be WAVE or MP3
• Compression Formats: CCITT u-Law (G711a), 8kHz, 8 bit, mono, or PCM, 8kHz, 16 bit, mono
• You can play and listen to the custom User greeting
• You can re-record the User greeting
• You can download the custom User greeting

8. Click Done.

9. Click Save.
 

See Also

BT Cloud Phone Screening, Greeting & Hold Music Overview

Issue
Question
Symptom
Steps To Reproduce
Affected Environment
Cause
Resolution
Status
TitleSet Up BT Cloud Phone User Greeting for Users
URL NameSet-Up-BT-Cloud-Phone-User-Greeting-Users
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information