BT Cloud Phone


Unable to Call Specific Local Numbers or Area Codes | BT Cloud Phone

« Go Back

Article

 
SummaryThis article provides troubleshooting steps when users are unable to make outbound calls to specific local numbers or area codes.
Details
Issue

Cannot call specific local phone numbers or area codes.
 

Question
Symptom
Steps To Reproduce
Affected Environment

Outbound VoIP calling
 

Cause

The prefix or area code of the phone number may be a premium rate or special service number. Outbound calling to these types of numbers is disabled by default.
 

Resolution

Administrators or users with the granted necessary access permissions need to check if the phone number is categorized as a premium rate/special service number.

1. Log in to the BT Cloud Phone portal
2. Go to Billing > Calling Rates > Domestic
3. Enter the area code of the phone number being dialed on the search bar
4. Click the More (three vertical dots) icon, and then click Enable for all of displayed options

NOTE: Higher calling rates are applied when premium rate/special service numbers are called. Refer to the price per minute column of the list.

 

Status
TitleUnable to Call Specific Local Numbers or Area Codes | BT Cloud Phone
URL NameUnable-to-Call-Specific-Local-Numbers
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information